I'm Andrea Rose D. Mandap — a Shopify Operations Specialist with years in e-commerce, Virtual Assistant and telco support. I’ve helped Shopify brands protect revenue by cutting delivery delays 35% and keeping chargeback losses under 2%.
I don’t wait for tickets. I prevent them.
Results I’ve Delivered for Shopify Stores:
Shopify Store & Order Operations
- Owned end-to-end operations for Whipmats: product listings, order processing, fulfillment, supplier follow-ups, and QC with zero manager oversight.
- Reduced unresolved delivery delays by 35% using ParcelPanel tracking + 7-day transit monitoring
- Corrected 50+ address errors per month before dispatch to prevent failed deliveries
- Audited invoices to prevent supplier overcharges
Revenue Protection & Chargeback Prevention
- Kept chargeback and refund losses below 2% by troubleshooting issues and offering exchanges first
- Reduced refund rate 22% through proactive problem-solving before processing returns
- Prevented 30+ chargebacks per quarter with proactive order updates and de-escalation
- Processed refunds and disputes in Shopify, Chargeflow, and Zoho
Customer Experience & Retention
- Proactively emailed 500+ customers per week before delays occurred, cutting support load by 15 hrs/week.
- Lifted CSAT from 91% to 97% through faster, preemptive communication
- Ex-T-Mobile Specialist: 98% CSAT, 92% FCR, 420s AHT across 8,000+ customer interactions
- Retained 18% of cancel requests via loyalty credits and plan optimization, saving $15k+/month
Core Tools:
- Shopify Admin, ParcelPanel, Chargeflow, Zoho, Google Workspace, Slack, Loom, Avaya, Cisco, C2, Samson, and Atlas.
Availability: Full-time | Flexible hours | Apalit, Pampanga, Philippines
I take ownership of your store’s operations like it’s my own business. If you need someone who prevents problems instead of just reacting to them, I’m ready to help.
Verified
