I am a leader of teams with a passion for developing and mentoring people alongside meeting business goals. In recent years, my role develops from operations processor to operations manager. During my career, I've had the opportunity to lead 250+ employees with different skill sets. I promoted 10 supervisors and 2 managers, covering the opening, closing and post closing departments. My day starts with monitoring our pipeline, making sure all established compliance, quality and SLAs are met. I manage performance evaluation with coaching for performance improvement, guide the team through transition with new technology, established initiatives for different processes and pilot new services. I collab----------- with different department (IT, HR, Training, Quality, PMO & WF) to achieve business goals.
