Experienced IT Helpdesk Supervisor with a strong background in technical support, team leadership, and customer service. Over 8 years of experience in managing helpdesk operations, troubleshooting POS systems, and optimizing workflows to improve efficiency and service quality. Proven ability to lead teams, conduct coaching sessions, and implement process improvements to meet business demands.
Skilled in ServiceNow ticketing systems, problem-solving, and technical diagnostics, with a solid foundation in customer service from previous roles as a Subject Matter Expert and Customer Service Representative. Known for excellent communication skills, adaptability, and a results-driven approach to achieving team and organizational goals.
Committed to delivering high-quality support, enhancing team performance, and ensuring seamless IT operations in fast-paced environments.
