Welcome to my profile! With over 6 years of dedicated experience in customer service, including roles with Expedia and Airbnb, coupled with expertise in eCommerce, I bring a wealth of knowledge and skills to every project I undertake. My background encompasses a diverse range of responsibilities, from property management to business intelligence analytics, making me a versatile asset for your team.
???? Experience Highlights:
Business Intelligence Analyst/Developer: At ClearSource BPO Inc., I was responsible for generating, organizing, and maintaining essential business interfaces, including dashboards, data visualizations, and reports. My focus was on providing users with the insights they need to make informed decisions.
Report Analyst: During my tenure at Continuum Global Solutions, I supported operations by ensuring high-quality scheduling, rostering, and reporting, optimizing workforce utilization against key performance metrics.
Property Manager: At Expedia Homeaway, I managed various aspects of property operations, including tenant communication, rent collection, maintenance coordination, and budgeting.
Customer Service Representative: At Airbnb, I excelled in providing exceptional customer support via inbound calls and emails, resolving issues efficiently and maintaining the highest standards of professionalism.
E-commerce Shipping Specialist: Specialized in e-commerce shipping logistics, handling shipping-related inquiries, resolving issues, and optimizing shipping methods to meet customer expectations and business goals.
???? Skills Set:
Business Intelligence Analytics: Proficient in generating actionable insights through data analysis and visualization.
Customer Service: Extensive experience in delivering top-notch support, troubleshooting, and problem-solving.
Critical Thinking: Capable of analyzing complex situations and devising effective solutions.
Communication Skills: Strong verbal and written communication abilities, essential for client interaction and collaboration.
Problem Solving: Skilled in identifying challenges and implementing strategies to overcome them.
???? Expertise:
MS Excel: Advanced proficiency in utilizing Excel for data analysis, reporting, and modeling.
Google Tools: Experienced in leveraging Google Suite tools for collaboration, data management, and communication.
Hubspot: Knowledgeable in utilizing Hubspot for customer relationship management and marketing automation.
GDS Tools (Amadeus, Sabre, Farelogix): Familiarity with industry-standard Global Distribution System tools for travel-related operations.
Homeaway, GetProperly, Airbnb: Expertise in property management platforms, including Homeaway and Airbnb, along with tools like GetProperly for streamlined operations.
Zendesk: Proficient in utilizing Zendesk for customer support ticket management and resolution.
I am passionate about leveraging my skills and experience to contribute to your project's success. Whether you need assistance with business intelligence analytics, customer service optimization, e-commerce management, or any related tasks, I am here to help. Let's connect and discuss how I can add value to your team!
Verified
