“I don’t just provide customer service — I build customer trust.”
Hi there! I’m -----------, a Customer Service Representative with over 2 years of experience in the BPO industry, providing exceptional voice, chat, and email support to customers.
In my previous roles, I handled customer inquiries, returns, refunds, and order tracking with professionalism and empathy — ensuring every customer leaves satisfied and valued. I’ve worked with tools such as Aviary (AC3), and the CS Central system, managing both calls and chats efficiently while maintaining high QA scores and meeting performance metrics.
I’m flexible with any work hours and can easily adapt to different systems, tools, and workflows. With strong communication skills, attention to detail, and a genuine passion for helping people, I’m ready to provide your business with top-notch customer support that enhances your brand’s reputation.
WHAT I OFFER
•Voice, Chat, and Email Support
•Order Processing, Refunds, and Returns Management
•Ticket Handling & Escalation Management
•Retail and E-commerce Customer Assistance
•CRM & Contact Handling Tools (Aviary/AC3, CS Central)
•Data Entry, Reporting, and Customer Record Updates
•Excellent Communication and Problem-Solving Skills
•Flexible Availability (Open to Any Time Zone)
SKILLS
•Customer Service & Communication
•Chat and Voice Support
•Retail Customer Handling
•Data Entry & Ticket Management
•Time Management & Multitasking
•Empathy & Conflict Resolution
•Fast Learner & Team Player
TOOLS
•CRM & Contact Tools: Aviary (AC3), CS Central
•Google Workspace (Gmail, Google Calendar, Google Drive)
•Video Conferencing (Zoom, Microsoft Teams, Skype)
•Ticketing Systems: Zendesk, Freshdesk (familiar)
RATE & AVAILABILITY
•$5/hour
•$850–$950/month (Negotiable)
•Open to Full-Time / Part-Time / Flexible Schedules
•Can work in US / UK / AU time zones
Verified
