With over a decade of experience in the BPO industry, I have developed a solid expertise in both back-office operations and customer support, with a strong focus on the healthcare insurance sector. My background includes data entry, claims processing, and claims review, as well as providing real-time assistance as a chat support representative. These roles have enhanced my ability to work independently while remaining a reliable and collaborative tea-----------mber. I have learned to effectively balance productivity and accuracy, manage high-volume workloads, and maintain a customer-centric approach by demonstrating empathy and professionalism in every interaction.
