I have almost 5 years of experience in the Customer Service Industry, specifically in US outbound background screening/employment verifications, and almost 3 years as a Training Specialist/trainer, specializing in all kinds of BPO training such as communication development, process/product training, as well as compliance training. I also have experience as an Executive Assistant/Virtual Assistant, specifically an EA Trainer who facilitates training for assistants before being matched with clients. I am also well versed in the training environment, which involves analysis, reporting, and material creation.
