SENIOR ADMINISTRATIVE ASSISTANT
Contractor Click
January 2021 – Present
As the senior administrative assistant of a US-based digital marketing agency, tasks such as these were undertaken: multiple inbox management, management C-level employees’ calendar (scheduling appointments, sending out invites, informing all parties involved, etc.), Zoo-----------eting management, database upkeep, act as liaison between the C-level employees and the other members of the company, assist other employees with application access and other concerns, create and facilitate employee engagement activities, and ad hoc tasks involving various applications (e.g. WordPress, GoHighLevel, ClickUp, Google Workspace, etc.)
CUSTOMER SERVICE REPRESENTATIVE
Synchrony Global Services Philippines, Inc.
September 2020 – December 2020
Trained in multiple portfolios and
processed general credit card concerns such as payment by phone, client
information change requests, late fee waivers, processing lost &
stolen cards, and answering general credit card inquiries for customers
based in the United States of America.
CONTENT MODERATION ANALYST
OAMPI Inc.
December 2019 – February 2020
Designated within the English
moderation team; carried out tasks such as: reviewing and editing user
submitted content, and filtering out spam.
CONTENT QA/QC OFFICER
Stores Specialists, Inc.
May 2019 – December 2019
Designated within the Ecommerce
Business Group which entailed having to undertake tasks such as:
uploading content for various known retail brands via an Ecommerce
platform (i.e. Shopify & PrestaShop), training new employees
regarding the aforementioned ecommerce platforms, developing and using a
standardized checklist to uphold the quality of online content, general
supervision and task dissemination among subordinates, and online store
inventory report generation.
GUIDANCE ASSOCIATE
Colegio San Agustin - Biñan
January 2019 – May 2019
Designated within the Guidance and
Testing Center; carried out tasks such as: administering student
entrance exams, observing and monitoring student behavior, regulating
counseling sessions, facilitating homeroom sessions, overseeing
conferences between parents and teachers, interviewing student
applicants, and generating reports.
CUSTOMER SERVICE ASSOCIATE
Booth & Partners Philippines
November 2017 – December 2018
Assigned to a shipping and logistics
account that caters to clients in the United States of America; carried
out tasks such as: providing domestic and international rate quotes,
invoice management, shipment booking, shipment tracking, inbound and
outbound call handling, scheduling pickups, and generating reports.
DATA MANAGEMENT ANALYST
IQVIA Solutions Operations Center
March 2017 - August 2017
Executed data entry tasks that required familiarity with the Microsoft Office suite and other company-specific software.
Generated reports concerned with overall production within the designated department.
