Experienced Operations Manager & Team Lead | 7+ Years in Virtual Assistance, SOP Development & Team Management.
I am a results-driven Operations Specialist and Team Leader with over 7 years of experience overseeing large-scale operations, optimizing workflows, and managing virtual assistant teams of up to 50 members.
I specialize in bridging operational gaps, standardizing processes, and ensuring SLA compliance across multi-functional environments. Throughout my career, I have supported high-volume operations involving over 3,000 Virtual Assistants and collaboration with Client success managers.
My background spans operations management, onboarding, fulfillment coordination, customer and technical support, and payroll/timekeeping validation.
Core Capabilities & Expertise:
Operations & Workflow Optimization: Designing SOPs, implementing process improvements, tracking performance metrics, and maintaining SLA compliance.
Team Leadership & Coaching: Directing cross-functional VA teams (intake specialists, case managers, virtual attorneys, fulfillment staff), conducting training, and driving team productivity.
Fulfillment & E-Commerce Operations: Amazon FBA management, inventory control, demand forecasting, and quality assurance.
Issue Resolution & Escalation: High-volume ticketing management, cross-functional stakeholder coordination, and resolving complex client or operational disputes.
Tools & Platforms: Workforce & Project Management: Hubstaff, -----------, Asana, Trello, Jira
CRMs & Inventory: HubSpot, Zoho CRM, Zoho Bigin, Zoho Inventory E-Commerce: Amazon Seller Central, SellerAmp, Keepa
Data & Analytics: Microsoft Excel, Google Sheets, Power BI, Tableau, Looker
Collaboration & Automation: Slack, Zoom, MS Teams, Zapier, AI tools (ChatGPT, Claude, Gemini)
Whether you need to streamline your day-to-day business operations, build robust SOPs, or lead a dedicated team of Virtual Assistants, I bring the organization, leadership, and analytical skill set to ensure smooth, efficient execution. Let’s connect and discuss how I can support your team’s growth!
