Hi there!
My name is Monique :)
I help teams and businesses create smooth, profitable, and stress-free operations. With over 10 years of experience in Property Management and 15 years in Customer Support, I have partnered with business owners and property managers across California, Florida, British Columbia, London, Australia, and Hawaii to streamline operations, enhance guest experiences, and support business growth.
My background includes managing short-term vacation rentals and long-term residential properties while delivering exceptional customer service.
I specialise in streamlining operations, improving guest and tenant satisfaction, implementing efficient processes, and maximising overall business performance.
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My areas of expertise include:
- Customer Service & Client Relations
- Phone, Email & Live Chat Support
- Guest Communication & Reservation Management
- Pricing Strategy & Revenue Management
- Listing Creation, Optimisation & Maintenance
- Channel Manager & PMS Integrations
- Maintenance & Vendor Coordination
- Housekeeping Operations & Scheduling
- Inventory Tracking & Supply Management
- Marketing & Social Media Support
- Online Reputation & Review Management
- SOP Development & Process Improvement
- Invoicing, Billing & Administrative Support
- Short-Term Rental (STR) Operations Management
- Workflow Optimisation & Business Operations
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Verified
