Detail-oriented and results-driven Amazon Account Manager and Investigation Associate with over 3 years of combined experience in eCommerce operations, customer service, and account management. Demonstrated expertise in managing Amazon Seller Central accounts, conducting in-depth investigations for reimbursements and listing issues, and implementing strategies to boost sales and operational efficiency.
Experience Highlights: * Amazon A-Z Investigation Associate -- Amazon PH (Pasay)
* Conducted thorough investigations on buyer/seller disputes, order issues, and listing inaccuracies.
* Determined reimbursement eligibility and resolved case-by-case escalations.
* Maintained high standards of accuracy and compliance with Amazon policies. * Amazon Account Manager -- Seller Interactive
* Managed multiple Amazon seller accounts, ensuring optimal performance and sales growth.
* Created and optimized product listings, uploaded flat files, and resolved complex case logs via Seller Central.
* Implemented marketing campaigns, promotions, and listing optimizations to increase product visibility and conversion. * Customer Service Representative
* Delivered high-quality customer support, addressing inquiries and resolving concerns effectively.
* Built strong relationships through empathetic communication and prompt service.
Tools & Platforms: * Amazon Seller Central | HubStaff | Asana | Notion | Microsoft Office (Excel, Word, Outlook) * Listing optimization | Flat file uploads | Case handling & escalation * Image & file uploads | Sales promotion creation | Data analysis for performance growth Core Strengths: * Amazon Marketplace Operations * Order & Listing Investigations * Account & Case Management * Customer Support & Communication * Time & Task Management * Sales Strategy & Optimization
Verified
