Detail-oriented and dependable professional with hands-on experience using Salesforce CRM, HubSpot, Microsoft 365, Zendesk, Outlook, and Rumba Desktop. Adept in data entry, lead management, email handling, price list updates, and order processing. While working with Verizon, I ensured accurate lead data entry and maintenance using HubSpot to support sales initiatives.
At Apple, I supported multiple countries by preparing pricing quotations for Apple products, verifying order specifications, and managing preferred freight carriers to streamline delivery operations. During my time with UK Walmart (ASDA), I handled customer complaints, processed refunds, assisted with order placements, and provided ETAs to ensure timely and smooth customer service.
At -----------, I managed live chats, emails, and occasional calls, helping guests with relocations, cancellations, and booking modifications. I also supported partner properties by assisting with operational needs, including dispatching staff to guest rooms that required immediate attention or specialized assistance.
With a strong background in customer service and logistics, I ensure that orders are correctly assigned based on customer requirements, while continuously striving to streamline processes, maintain accuracy, and deliver excellent customer experiences through effective collaboration and the smart use of business tools.
