I am an experienced leader in the BPO industry particularly in healthcare and in Claims and risk management solutions. I have experience supporting a team of 80 individuals handling multiple processes within the Claims and Medical Bill Review spectrum. I have successfully implemented several initiatives to improve the quality, efficiency, and productivity of our team, such as developing and conducting training programs, streamlining processes, and enhancing communication and collaboration. I also have a strong background in health care administration, customer support and management, which enables me to understand and address the needs and challenges of our clients in the health care sector. I am committed to fostering a culture of learning, innovation, and diversity within our team and organization, and I am always looking for new opportunities to grow and develop my skills and competencies.
