I am an experienced Business Development and Operations professional with a strong background in team leadership, client relationship management, customer success, sales support, and process improvement.
In my current role as a Business Development Team Lead, I oversee a team of professionals while managing 80+ client accounts and contracts. I am responsible for supporting pre-sales and post-sales activities, handling client escalations, improving processes, monitoring team performance, coaching employees, and ensuring a high level of client satisfaction and retention.
Some of my key strengths include:
• Operations and team management
• Customer success and account management
• Business development and upselling
• Client relationship management
• Process improvement and workflow optimization
• Project and contract management
• Handling customer concerns and escalations
• Team coaching, mentoring, and performance management
• Sales support, quotations, and proposal preparation
• CRM and client database management
• Reporting and performance analysis
• Cross-functional collaboration
I have experience managing multiple priorities in fast-paced environments and working closely with clients and internal teams to achieve business objectives. I am highly organized, proactive, adaptable, and comfortable taking ownership of projects and solving problems independently.
I am currently looking for opportunities where I can contribute my experience in operations, business development, customer success, account management, or team leadership. I am open to remote roles where I can help businesses improve their processes, strengthen client relationships, support growth, and build efficient and productive teams.
If you're looking for someone who can take ownership, manage people and processes, communicate effectively, and help move your business forward, I would be excited to connect.
Verified
