I have 3 years of experience in customer service, specializing in credit card support, e-commerce, and fraud analysis. I handle account status inquiries, billing concerns, transaction reviews, order issues, and fraud-related cases with professionalism and attention to detail.
I am experienced in using Zendesk, Salesforce, Twilio, and Interact for ticketing, case management, and customer support. I am also proficient in Microsoft Office, Google Workspace, and Slack for documentation, scheduling, and team communication.
I use Google Translate and AI tools like ChatGPT to support clear communication and improve productivity.
I am reliable, detail-oriented, flexible with schedules, and available to start immediately.
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