I bring 8+ years of experience in customer support, technical support and B2B operations, working with global companies like Microsoft and T-Mobile. I’ve handled high volume customer interactions across phone, chat and email while maintaining strong performance in fast paced environments.
In my previous roles. I managed end to end order processing. Including tracking, refunds, returns and escalations. I consistently ensured accuracy in every transaction by auditing orders, monitoring real time updates and coordinating with cross functional teams to resolve delays. This helped reduce errors, prevent escalations and improve overall turnaround time.
I’ve also taken initiative in identifying recurring issues in workflows and addressing them early whether by guiding sellers on correct order submission or escalating system related problems. This proactive approach helped streamline operations and improve customer experience.
On the support side, I’ve resolved complex technical and account related concerns, guided customers step by step and maintained high satisfaction through clear and professional communication. I’m used to working with structured processes, meeting response time targets and staying consistent in quality.
I’m comfortable with tools and systems, quick to learn new platforms and experienced in handling data, reports and documentation. I work well independently, stay organized and take ownership of my tasks.
