With four years at Airbnb, I gained first-hand expertise in hospitality operations, dispute resolution, and guest experience while growing into a leadership role that required calm problem-solving and strong team collaboration. For the past three years as a Property Manager, I’ve overseen multiple short-term rental portfolios optimizing listings, coordinating vendors, and ensuring seamless guest stays giving me a sharp eye for both operational details and revenue growth opportunities.
My career has also spanned beyond hospitality. In Australia’s transport sector, I freelanced to manage logistics and client needs with precision, and today, as a Client Account Manager at Manulife under John Hancock, I manage a dedicated business block, building trust-based relationships while aligning financial solutions to client goals.
This combination of hospitality leadership, property management, and client account expertise has shaped me into an adaptable, customer-centric professional who thrives on balancing operational efficiency with exceptional service. I bring a unique ability to connect with clients, anticipate needs, and deliver results that drive long-term value.
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