I am an IT Support Specialist with experience supporting Australian clients in a cloud-based Learning Management System (LMS) environment. My role involves troubleshooting technical issues, managing support tickets through Zendesk and Jira, assisting with user account administration, performing data imports, reproducing reported issues, and working closely with developers to resolve bugs efficiently.
I also have hands-on experience with software quality assurance, including regression testing, validating bug fixes, and documenting issues with clear reproduction steps. I am comfortable analyzing problems, communicating technical information to both clients and internal teams, and ensuring issues are resolved accurately and professionally.
I take pride in being detail-oriented, dependable, and a quick learner. I enjoy solving technical problems, improving user experience, and continuously expanding my knowledge. I am currently seeking long-term opportunities in IT Support, Technical Support, Help Desk, or Software QA where I can contribute my technical skills, strong communication, and commitment to delivering excellent service.
