Results-driven Order Management and Customer Operations Specialist with 5+ years of experience supporting SaaS, cloud, and licensing operations. Skilled in end-to-end order processing, contract validation, invoicing, and reconciliation using Salesforce CRM, SAP, and Oracle.
Experienced in managing high-volume orders, ensuring pricing and SKU accuracy, and resolving complex discrepancies while meeting strict SLA targets. Strong background in cross-functional coordination with sales, procurement, and customer success teams to ensure smooth order fulfillment and client satisfaction.
Also brings experience in project coordination and business analysis, including workflow optimization, UAT testing, and stakeholder management. Proven ability to streamline processes, reduce errors, and improve operational efficiency in fast-paced environments.
