With over a decade of versatile professional experience, I bring a wealth of expertise in sales, customer service, technical support, legislative research, and administrative responsibilities. Graduating Magna Cum Laude with a BA in Political Science from Catanduanes State University, I am deeply committed to leveraging my diverse skill set in teaching positions and various career opportunities across academia, public and private sectors, and organizational enhancement initiatives.
Summary of Skills:
Sales and Customer Service: Adept in handling inbound calls, assisting customers with product inquiries, order processing, and providing exceptional after-sales support to ensure customer satisfaction and loyalty. Proficient in meeting and exceeding performance targets.
Technical Support: Skilled in troubleshooting technical issues and providing comprehensive solutions to customers, ranging from basic inquiries to complex problems. Experienced in handling inquiries related to telephony, DSL, fiber broadband services, and action-camera support via chat, voice, and email channels.
Legislative Research: Demonstrated ability to conduct thorough research on legislative matters, gather relevant data, and draft resolutions and local ordinances in alignment with legislative agendas and legal frameworks. Proficient in collaborating with stakeholders and elected officials to facilitate informed decision-making.
Administrative Responsibilities: Experienced in handling various administrative tasks, including record-keeping, attendance tracking, document preparation, and office management. Proven ability to manage schedules, coordinate meetings, and ensure efficient workflow within organizational settings.
Legal Services: Proficient in legal research, drafting legal documents such as affidavits, extrajudicial settlements, and special powers of attorney (SPAs). Skilled in investigating corporate fraud, managing estate-related documents, and providing support in legal proceedings.
Educational Background: Magna Cum Laude graduate with a BA in Political Science, equipped with a solid foundation in research methodologies, legislative processes, and legal principles. Committed to lifelong learning and professional development.
Computer Literacy: Well-versed in various software applications including Citrix, Cisco Phone, AVAYA Phone, Siebel, Salesforce, NetSuite, HipChat, InContact, and MS Office Suite (Word, Excel, PowerPoint, Outlook, Access). Proficient in internet operations and adept at utilizing technology to enhance productivity and efficiency.
With a proven track record of excellence in diverse roles and a strong commitment to continuous improvement, I am eager to leverage my skills and experiences to contribute effectively to your team in the expense tracking role.
