A representative of technical support in a security company which is responsible for assisting customers by solving issues relating to security products and services. Duties include working with customers to get their deployment up and running, help them solve technical issues they have or new workflows they are rolling out. Representatives are available to assist customers and handle inquiries through phone, email, or live chat, in an ideal world balancing customer satisfaction against system security. This includes knowledge of security systems and networking, communication skills, problem-solving proficiency, and customer service aptitude. In addition to the above skill you also need to be attention-oriented, manage your timing, and become comfortable with new technologies.
