I worked as a trainer for 5 years, specializing in Chat/Inbound/Email roles across six different campaigns. During this time, I developed extensive knowledge and skills in handling these roles effectively. My responsibilities included conducting new hire training and crossover sessions. I provided feedback and mentored agents, guiding them to enhance their capabilities and promote excellent customer service satisfaction.
I have also been a GVA now for 2 years mainly my task revolves anything that is under the umbrella of GVA, I do admin task, CRM management, email and calendar management. I also do cold calling and appointment setting . In addition to this I do have experience handling ghl google workspace and service titan. The industries I ve been with are hvac and house repair industries and insurance company and automotive company.
