Experience
5 years – Content Moderator/Platform Experience Analyst
3 years – Workforce Management Analyst
Promoted to Junior Team Lead – Workforce Management (RTA)
Skills
Excel and Google Sheets – Reporting and automation
Power BI and Tableau – Dashboard creation and data visualization
Workforce Management Tools – Scheduling and real-time monitoring
Process Optimization – Identifying and improving workflows
Data Analysis – Organizing and interpreting data for insights
KPI Monitoring – Tracking performance and compliance
Recruitment and Training – Hiring and onboarding new analysts
Attention to Detail – Ensuring accuracy in reports and data analysis
Problem-Solving – Handling outages, lost hours, and i----------- management
ChatGPT – Automating processes and improving workflows
