I have over a year of experience as a Virtual Assistant for an HVAC company based in Canada, where I managed administrative tasks, social media, and appointment setting during the pandemic. Additionally, I have over two years of experience as a Customer Service Representative in a BPO Company. First, I worked as a Customer Service Representative for a Comcast Account, where I provided technical and billing support through inbound and outbound calls for a year. After, I worked as a Customer Service Representative for Avis Budget Group Car Rental account in a hybrid role, managing calls and emails related to technical and billing concerns.