Am an IT Helpdesk technician including MSP Background with over 5 years providing technical solutions through high-quality service and support. Seeking a posting in a challenging and rewarding tech environment where I can expand upon my existing skill base while contributing to a lively IT Team.
S K I L L S S U M M A R Y
Operating System
? Windows 7, 10, 11
Network
? Sonicwall Netextender
? Cisco AnyConnect VPN
? Zscaler
? Pulse Secure VPN
Others:
? Computer Hardware & Software Troubleshooting
? End user Onboarding/Offboarding
? Familiarity with Active Directory and new user creation
? Familiarity with Microsoft Azure AD
? Familiarity with Microsoft 365 Admin such as user mailbox creation, Shared Mailbox / Distribution List Management , Spam Filterring
? Familiarity with Windows 365 Cloud PC
? Appriver Hosted Exchange
? BM Remedy Ticketing Tool
? Service Now Ticketing Tool
? Connect Wise
? File Share Management
? Egnyte
? Proofpoint
? Meraki MDM
? RSA Secure ID
? Ping ID (MFA)
? Microsoft Multi Factor Authenticator
? Duo Security
? Bomgar Remote Desktop
? Teamviewer Remote Desktop
? Citrix Virtual Desktop Infrastracture
? N-able RMM
? Quickpass
? Passportal
