IT Support Specialist with 2+ years of experience delivering Level 1 technical support to U.S.-based clients in remote environments. Proficient in resolving issues related to Windows workstations, software installation, device drivers, Active Directory, VPN, and network access. Skilled in documenting support cases, troubleshooting system performance issues, and guiding users step-by-step through technical resolutions. Known for excellent communication, fast ticket handling, and clear documentation. A+ level knowledge and strong ability to adapt to structured service environments.
