Accomplished and versatile Sr. Service Delivery Manager with over two decades of comprehensive experience in IT leadership, with 18 of those years in the BPO industry specializing in program management, project management, operations management, account management, and service delivery.
Possessing a proven track record of driving operational excellence, exceeding service level agreements, process improvement, budget management, and enhancing client satisfaction, I have consistently optimized processes to achieve significant ROI-driven outcomes.
Holding a rich array of certifications, including ITIL® 2011 Foundation, Lean Six Sigma Yellow Belt, PMI® Program and Project Management Foundations, and ServiceNow® Certified IT Leadership Professional with plans to pursue continued training in ITIL® V4 Foundation, Prince2®, PMI® CAPM, PMI® PMP, and Lean Six Sigma Black Belt shows my commitment to industry best practices, operational excellence, and continuous improvement.
