Hi! My name's Nhoel Gerard Jariol. I'm 24 years old and currently residing in the Philippines. I've worked as a Customer Service Representative and later on as a Training Specialist with a short stint of being a Subject Matter Expert in between. I have a passion for providing exceptional support, ensuring customer satisfaction, empowering individuals and teams with the knowledge and skills they need to excel.
With 2 years of experience in the BPO Industry, working under a financial technology company, I thrive in fast-paced environments where I can utilize my strong communication skills to assist customers efficiently and effectively. I'm adept at handling inquiries, resolving complaints, and providing product or service information with patience and empathy. Additionally, I'm passionate about creating engaging and impactful learning experiences. Whether it's interviewing and onboarding new hires, conducting lectures, providing hands-on training through reverse shadowing and shadowing sessions or implementing training programs, I thrive on helping others reach their full potential. I'm committed to fostering a culture of continuous learning and development.
An open book and absorbing knowledge like a sponge, let's collaborate to unleash the full potential of your team!
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