• Ensuring operations efficiency of 11 Boutique Stores and 10 Department Stores and provide guidance to team in fulfilling monthly sales targets.
• Responsible in ensuring smooth daily operations, manpower planning and staff development, ensuring consistent service quality and delivering improvements in sales and business results
• Responsible in planning and maintaining efficient operational workflows, identifying areas for improvement and implementing streamlines processes.
• Lead, Inspire and motivate a team of Store Managers, fostering a positive and collaborative work environment and work towards attainment of goals.
• Conduct regular store visit at least 2 stores in a day to ensure KPI’s are properly executed and ensure all duties are carried out according to SOP are in place at all times.
• Conduct competitors assessment and do a market survey on the area for sales improvements development plan
• Implements excellent standard of customer service, provides problem resolution with customers and performs customer relations as necessary
• Coordinates with concerned departments regarding requests/concerns to ensure the sales targets are met and suggests action plans and strategies for sales growth
• Provide training and coaching of staff, assess performance and provide feedback on an ongoing basis
• Manage and review store operations and processes within the area or district
