Customer Support & Operations Virtual Assistant with 2+ years of experience across e-commerce, SaaS, and online service businesses. I specialize in high-volume customer communication through email, chat, and phone, with a strong focus on accuracy, response time, and process consistency.
I currently support multiple Shopify-based e-commerce stores handling 300+ customer inquiries daily, including order tracking, refunds, exchanges, cancellations, size issues, and dispute resolution. I am experienced in working within strict SOPs while also improving them—building structured workflows for refunds, complaints, and customer retention using tools like Shopify, Gmail, Google Sheets, and Microsoft Office.
I also have cold calling and sales experience for an Australian SaaS company, managing 80–120 calls per day. My responsibilities included appointment setting, lead follow-ups, objection handling, and CRM management using Close CRM. This strengthened my communication skills, adaptability, and ability to perform in fast-paced, target-driven environments.
Additionally, I have experience managing ------------based support systems, handling ~50+ tickets daily in a setup with no existing SOPs, where I built tracking systems, organized ticket flows, and ensured no customer issues were missed during high-volume periods.
I am detail-oriented, fast to learn new systems, and comfortable working independently with minimal supervision. My core strengths are structured communication, operational consistency, and maintaining high-quality customer experiences under pressure.
