Hi, I'm Xeena!
I'm a Customer Support and Operations Specialist with over 8 years of experience across ecommerce, hospitality, BPO, and remote support. I enjoy helping businesses stay organized, deliver great customer experiences, and keep daily operations running smoothly.
Over the past few years, I've worked with Shopify stores, supporting both customer service and backend operations. My experience includes handling customer inquiries, order tracking, returns, refunds, exchanges, supplier communication, fulfillment monitoring, and supply chain coordination. I also have extensive experience using Gorgias to manage customer support efficiently while maintaining a positive customer experience.
In addition, I've worked as a Virtual Assistant and Administrative Assistant, supporting recruitment, onboarding, calendar and email management, marketing tasks, and influencer coordination. These roles have strengthened my ability to manage multiple priorities, communicate effectively, and work independently in remote environments.
Here's what I can help with:
• Customer Support (Email, Chat, and Phone)
• Shopify Order Management
• Returns, Refunds, and Exchanges
• Supply Chain & Supplier Coordination
• Virtual & Administrative Support
• Calendar & Inbox Management
• Recruitment & Onboarding Support
• CRM Tools (Gorgias, Zendesk, HubSpot, and more)
• Content Moderation & Data Annotation
I'm someone who takes ownership of my work, pays close attention to detail, and enjoys solving problems before they become bigger issues. I believe great support isn't just about answering questions. It's about making customers feel valued and helping businesses operate more efficiently.
If you're looking for someone reliable, proactive, and easy to work with, I'd love the opportunity to support your team and contribute to your business's success.
