I am a Tenured BPO agent who has a total of 17 months experience on handling voice accounts like sales and customer service roles. During my stay as a customer service representative, I developed my skills in using the English language. Speaking the language from below average to good and providing quality customer service within the hospitality industry. Adept at handling high call volumes on a daily basis and identifying opportunities to enhance client satisfaction. I also work on a local account for 16 months on where I handle collection and credit advising that enhance my skills on understanding the customer's situation and giving out proper solutions on a different difficult situations. Previously, I acquired a position as a Travel consultant on where we are on a back office position and serves as the back bone of the company. We process different requests from the client like booking a flight reservations, sending disruption emails for both our partner airlines and customers, adding additional services for the passenger's flight, answering their inquiries about flight cost and services and many more. By combining all the skill set that I've earned from my previous roles, I can assure my next employer that they will be getting a mature team worker and adaptable to all challenging situations. I am an enthusiastic, self-motivated, reliable, responsible and hard-working person. I am able to work well both in a team environment as well as using own initiative.
