Proficient in support platforms such as Zendesk, Guru, SendGrid, and Cloud100, managing support tickets, documenting solutions, and maintaining organized workflows. Skilled in providing both front-end and back-end support, troubleshooting technical issues, and collaborating with engineering and sales teams to improve the overall customer experience.
Experienced in data entry and maintaining accurate records, ensuring customer information, support cases, and documentation are updated and organized within internal systems. Also responsible for editing and maintaining knowledge base articles, assisting with sales support inquiries, and helping streamline support processes.
