A dedicated and results-driven professional with extensive experience in business operations, customer support, and
training. Adept at managing client relationships, facilitating onboarding processes, and collaborating with cross-functional teams. Known for delivering high-quality service, strong problem-solving skills, and the ability to thrive under
pressure. Seeking a dynamic role to contribute to organizational growth while continuing personal and professionaldevelopment.
SKILLS? -Customer Service & Support – Experienced in handling inquiries via phone, email, and chat with a focus ondelivering excellent customer satisfaction.? -SAP and ERP System (Vendor/Employee Setup) – Proficient in creating and managing vendor and employeerecords in SAP and ERP, including document verification.?- Google Workspace & Microsoft Office – Proficient in tools such as Gmail, Google Sheets, Docs, MS Word,Excel, and PowerPoint for communication, reporting, and collaboration.? -Training & Development – Effective at onboarding new hires, conducting refresher sessions, and improvingteam performance through coaching.?- Communication & Interpersonal Skills – Strong verbal and written communication with a proven ability tobuild positive relationships with clients and tea-----------mbers.? -Critical Thinking & Problem Solving – Implementing solutions quickly and effectively in a fast-pacedenvironment.? -Time Management – Capable of managing multiple tasks and meeting tight deadlines without compromisingquality.? -Leadership & Team Collaboration – Demonstrated leadership in cross-functional settings and ability to workcollaboratively within diverse teams.? -Quality Assurance and CSAT Improvement – Committed to maintaining high service quality and improvingcustomer satisfaction metrics through continuous improvement.mmary
