Communicating with agents about performance and metrics.
Dealing with HR concerns for agents
Holding meetings
Encouraging employees to drive better performance.
Effective coaching approach for different personalities.
Interviewing and recruiting applicants from my TA experience.
Facilitating training sessions for employees.
Assessing employees' performance with proper monitoring.
Assisting agents with all necessary inquiries.
Timekeeping.
Extracting excel files and filing reports.
Sending emails.
Good English communication skills.
Administrative tasks.
Works efficiently in a timely manner.
Flexible
Resourceful
Willingness to learn through training and seminars
Scheduling
Data extraction and pivot through Excel
