- Build and maintain strong relationships with Project Blue's customers, understanding their
business needs and goals.
- Identify and analyze customers’ issues and provide strategic solutions to resolve their
needs including technical guidance (SaaS B2B/B2C), helping them integrate Project Blue's
services effectively.
- Investigate and research user issues and identify and escalate bugs so they can be
resolved as quickly as possible including Application Programming Interface (API).
- Analyze datasets to identify patterns, trends, and anomalies related to payment fraud.
- Troubleshoot and resolve customer inquiries and issues related to payment processing and
software integration.
- Identify upselling and cross-selling opportunities based on customer needs and usage
patterns.
- Ensure first contact resolution and effective follow-up with service partners and internal
departments to ensure case closure in accordance with our service standards.
- Gather feedback and communicate customer insights to internal teams for product
improvement.
