Detail-oriented Administrative and Customer Support Specialist with over 10 years of experience in e-commerce, insurance, and service industries. Adept in handling client communications, resolving customer concerns, and managing backend operations for platforms like Amazon and Shopify. Skilled in CRM systems, order management, feedback resolution, and general administrative assistance. Proven ability to support business functions and contribute to process improvement.
Here’s how I can support your business:
-Respond to customer inquiries across email, chat, and social media with speed and empathy
-Manage Amazon and Shopify back-end tasks
-Build macros and templates to reduce response times and improve consistency
-Monitor, analyze, and respond to feedback and reviews
-Coordinate social media calendars and execute community engagement
-Support CRM upkeep, order management, and workflow optimization
-Collaborate across departments to deliver seamless customer experiences
-Jump into ad-hoc tasks with initiative and reliability
Tools I’m proficient with: Shopify, Amazon Seller Central, Gorgias, Meta Business Suite, Canva, Google Workspace, Microsoft Office, Trello, Notion, Zoom, Slack
Why work with me:
I’m known for my reliability, problem-solving mindset, and calm communication style, even under pressure. I adapt quickly, take ownership, and always aim to add value — whether behind the scenes or on the front line with customers.
Let’s connect:
If you're looking for a dependable and experienced virtual assistant to support your e-commerce or customer operations, I’d love to be part of your team’s success.
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