With a robust background in IT and extensive experience as a Packaged Application Developer at Accenture Inc., I bring a wealth of expertise to the freelance arena. My journey at Accenture spans from November 2021 to the present, encompassing various roles and responsibilities that have honed my skills in application support, development, and project management.
Accenture Inc. Experience:
RTR Support Team (Nov 2021 – Dec 2022): As a vital member of the Record To Report support team, I excelled in addressing production issues and collaborating with the tech team to ensure timely resolutions. My role extended to handling client tickets, implementing enhancements, and adhering to SDLC waterfall methodologies to meet SLAs effectively.
Tech Team (Jan 2023 – Jun 2023): Transitioning to the Tech team, I continued to provide top-notch support, focusing on resolving production, access, and application issues. My responsibilities included managing level 1 tickets in the Service Now portal, primarily dealing with non-critical issues and ensuring minimal interventions for swift resolutions.
Build/Development Team (Jul 2023 – Present): Currently, I spearhead build work units within the Build/Development team, overseeing tasks related to online configurations, security requests, and payment voucher builds. Through this role, I've expanded my proficiency in PL/SQL, SQC, SQR, PeopleTools, and Application Designer, while adhering to SDLC waterfall methodologies for efficient project execution.
Additional Experience:
IT Instructor (June 2020 – May 2021): Prior to my tenure at Accenture, I served as an IT Instructor at Our Lady of Lourdes College Foundation. Amid the pandemic, I played a pivotal role in facilitating remote learning modules and preparing students for the transition to the new normal in education.
Skills Highlights:
Proficient in Computer Programming, including PL/SQL, UNIX, Linux, and automation tools like Selenium.
Well-versed in Microsoft Office Suite and Non-Peoplesoft applications such as HFM, HFR, Essbase, and DRM.
Extensive knowledge of PeopleTools, Application Designer, and Data Analysis.
Experienced in SDLC methodologies, particularly in waterfall approach.
Familiarity with Power Automate, SQC/SQR, and Gen AI awareness.
With a proven track record of delivering high-quality solutions and a diverse skill set encompassing both technical and educational domains, I am well-equipped to tackle a wide range of freelance projects with efficiency and professionalism.
