Dedicated and results-oriented professional with 3+ years of experience in Collections, showcasing
exceptional performance and leadership skills. Started as a Collections Agent and quickly earned
the privilege to work from home due to outstanding results. Recognized as a top collections agent,
subsequently promoted to Collections Team Manager, where responsibilities included guiding a team
for the past 3 years. Proven ability to effectively negotiate payments and adept at relaying knowledge
to agents for optimal performance. Demonstrates a strong commitment to achieving and exceeding
collection targets while maintaining a high standard of customer service.
• Exhibits a strong aptitude for client-facing responsibilities and effectively balances the demands of
administrative duties with team management responsibilities. Proven ability to meet client requirements
during peak seasons without incurring financial penalties. Possesses proficiency in Microsoft Office
applications, showcasing a comprehensive skill set for both operational and managerial roles.
