Throughout my career, I have gained a wealth of experience in troubleshooting and resolving technical issues for our clients. My expertise includes managing helpdesk tickets and escalated tickets from Tier 1, providing remote support services including technical troubleshooting with Microsoft 365 products such as Office 365 installation, Microsoft 365 billing, Microsoft Exchange, SharePoint, Outlook, OneDrive, Domain services, MFA, and troubleshooting through PowerShell.
