I have more than 13 years of collecting experience working in the ICT sector. In terms of recovering past-due accounts and resolving customer complaints. I can work independently and take ownership of my assigned tasks. I have excellent communication skills and can effectively negotiate payment plans with customers and I successfully balanced maintaining positive customer relationships with the need to collect debts in a timely manner.
Being a Collection Specialist, my responsibilities includes.
• Monitor accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts and collect the overdue amount
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Resolve customer issues and complaints concerning billing.
• Submit regular reports on the status of unpaid accounts and any repayment progress.
• Dispatching all billing invoices to clients
• Responsible of Posting of Payments and Issuance of Receipts
• Bank Reconciliation on uncleared accounts on weekly and monthly basis
• Generates/Prepares monthly Financial AR Reports monthly.
• Prepares Cashflow Projection Report on a Weekly or Monthly basis as needed.
• Monitors bank remittances and deposits credited daily.
Additionally, I am a hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.
