A PRO Customer Care Representative, I bring a compassionate approach and unwavering commitment to delivering outstanding service that drives business success. No task is too minor or mundane—I'm here for it all with enthusiasm and a touch of charm
- Expert in Customer Service
- with over 5 years of experience
- Email, SMS, Chat Support and Inbound Outbound calls
- Subject Matter Expert in Medical Billing Firm over 1 year experience
- Expert in handling supervisor escalation calls and committed to provide a swift proficient resolution
OPERATING SYSTEM I AM PROFICIENT WITH:
- Microsoft Windows 7
- Microsoft Windows 10
- MS Office Word
- MS Office Power Point
- MS Office Excel
- Google Mail
- Google Drive
- Google Photo
- Canva
- Chat Gpt
LIST OF SOFTWARE I HAVE USED IN THE PAST
- Avaya Call Management System (CMS)
- Web Dialer/Cisco
- Citrix
- Epic Tool
- Ace Tool
- Flywire On-plan health
- Vi-Web
- Jira Escalation tool
- Nasco Tool
- USCW
- IBM Cognos
- Bluesquared
WORKPLACE VIDEO CONFERENCING PLAFORMS THAT I USE
- Zoom
- MS Teams
- Slack
- Facebook Messenger
- Facebook
- Twitter
- Instagram
- Viber
- What's Up
- Telegram
HIGHLY CALIBRATED FOR PROVIDING THIS SERVICE
- Customer Service
- Medical Billing/Coding
- Medical Claims
- Medical Benefits and Eligibility
- Accounts Receivable
- Book Keeping
- Appointment Setter
- Sales Associate
- Chat Support
Verified
