A dedicated and results-driven team leader with a successful background in contributing and executing new
processes. Sixteen years of experience in working with different lines of business
with the primary focus on meeting and exceeding expectations for customer service delivery while
ensuring optimum company impact. Has an extensive experience in dealing with highly escalated cases, which
involve risk-based decision making. Possesses excellent interpersonal, communication skills and the
ability to develop and maintain mutually beneficial internal and external relationships. Enjoys being part
of, as well as managing, motivating, and training, a successful and productive team, and thrives in highly
pressurized and challenging working environments.
