HIPAA-Compliant Medical Virtual Assistant | Prior Authorization Specialist | Insurance Verification | Claims & Patient Support

I am a dedicated and detail-oriented Medical Virtual Assistant with over 2 years of experience in healthcare support, insurance verification, prior authorizations, claims handling, customer service, and appointment setting.

I specialize in managing the full prior authorization process from start to finish, including submitting authorization requests, following up with insurance companies, documenting outcomes, resolving authorization issues, and ensuring timely approvals for patient services. I also have experience verifying insurance benefits, reviewing claims, and assisting providers and patients with healthcare-related concerns.

My healthcare background has given me strong knowledge of CPT, ICD-10, and HCPCS codes, HIPAA compliance, patient confidentiality, insurance processes, and provider support workflows. I am experienced in handling inbound and outbound calls professionally while maintaining empathy and excellent customer service.

In addition to my medical administrative experience, I also worked as an appointment setter where I handled high-volume outbound calls, contacted 200–250 leads daily, and consistently booked 15 or more successful appointments per day.

Skills & Experience:
• Prior Authorization (Start-to-Finish)
• Insurance Verification & Benefit Checks
• Claims Review & Denial Handling
• Medical Virtual Assistance
• Patient Scheduling & Appointment Setting
• Customer Service & Provider Support
• CPT, ICD-10 & HCPCS Familiarity
• HIPAA Compliance
• EMR/EHR Systems
• Go High Level (GHL)
• Inbound & Outbound Calling
• Data Entry & Documentation

I am fluent in English, highly organized, dependable, quick to learn new systems, and capable of working independently in fast-paced remote environments. I have a reliable computer setup, stable internet connection, noise-canceling headset, and backup equipment ready for remote work.

I am currently seeking a long-term opportunity where I can contribute my healthcare administrative experience, communication skills, and strong work ethic to help support your team and patients effectively.