With a total of 16 years of extensive experience in Business Process Outsourcing (BPO), I have successfully managed multiple accounts with a strong focus on delivering exceptional results. Over the course of my career, I have honed my expertise in people management, accumulating 8 years of hands-on experience in effectively leading and developing high-performing teams. My proven track record exemplifies my commitment to driving operational excellence and achieving strategic objectives within the BPO industry.