Highly dedicated and astute strategist, with extensive track record of building and aligning organizations to achieve excellence profitability, meticulous and results-driven professional with over 16 years of interdisciplinary business management experience in international dynamic, fast-paced environments. Comprehensive understanding of the skills needed to provide effective management and leadership. Demonstrated ability to drive growth and profitability, while cultivating and managing client relationships, and adhering to budgetary parameters. Proven track record of innovating and implementing effective efficiencies and new business generation. Extensive leadership experience, building and directing high performance teams. Specialized proficiency in account management, Outbound Voice, Inbound Voice, Back Office, Credit & Collections, Pre & After Sales, Customer Service, Order Entry, Dialing Strategies, Insurance, Outsourcing, Customer Relations, Account Management, Leadership Development, Operations Management, Project Management, Business Process Excellence, Black Belt Six Sigma Practitioner, Proficient in implementation of ISO 9001:2000 Quality Management System, Enterprise Risk Management, Strategic Partnerships, Vendor Management, Business Intelligence, Business Process Improvements, Recruitment Process Outsourcing
