IT professional with 4+ years of experience in technical support, infrastructure management, and enterprise IT operations. Skilled in system deployment, network configuration, and i----------- management across diverse environments. Experienced in managing Active Directory, VLANs, endpoint security, and ITSM tools, while coordinating with cross-functional teams to resolve critical issues. Proven ability to lead desktop support teams, streamline provisioning processes, and implement security and monitoring solutions using tools such as MECM, SolarWinds, Zscaler, and CrowdStrike. Holds CCNA-level networking knowledge with hands-on expertise in routing, switching, subnetting, and access control.
