Dedicated Hospitality and Operations Professional with over 2 years of front office and reservations experience in the hotel industry, complemented by remote operations expertise. Skilled in handling guest relations, managing bookings, coordinating with suppliers, and resolving issues to ensure seamless service and high customer satisfaction. Proficient in using platforms such as Freshdesk, Freshcaller, and email communication for reservations and support. Known for adaptability, strong problem-solving, and the ability to thrive in both on-site and remote environments. Currently expanding expertise in digital marketing and lead generation, bringing a versatile skill set for roles requiring customer service, administrative support, and operational efficiency.
