Good day! I hope you're all doing well.
My name is Cherry Gamboa.
To give you an overview of my background, I have been in the customer service industry for 5 years now from 2 different companies.
I was a Technical Support in Concentrix where we handled Inbound Technical Problems regarding the customer's Internet and Cable connectivity, specifically, AT&T and Uverse.
We are also responsible for selling insurance to the customers so they have the benefit of having a free service for technicians and equipment that needs to be replaced. I've been in the company for a year and during that time, I was the top performer when it comes to selling insurance.
I was merchant support in UBER, where we are handling merchants' concerns regarding their accounts such as setting up an appointment to their photography schedule, checking their payments if there's a discrepancy, refunding an order if they did not receive a payment, troubleshooting their devices provided by UBER, and etc.
I was an SME POC as well wherein I'm responsible for monitoring agents with their tasks and calling them out when needed. I am also helping our leaders to plan or think of the best strategy for clearing the queue.
For the past years when I was exposed to handling customer concerns for Inbound, Outbound, Chat, and through email, I could say that I was able to develop skills that could help customers to resolve their concerns in a timely manner without compromising policies and instructions given to me.
I am also a fast learner and I am proud to say that for the two companies I've been with, I always graduate as the Top 1 Performer. Moreover, I continue to be the top agent even after the training where I'm already transferred to the production area.
Given the chance to work with you, I will do my best to not just meet your expectations with me but to exceed them as well.
I am really interested in your offer and would like to help you grow your business know more about this job highlight my skills and let you know how I am the best fit for the position.
