Looking for a PRO that can hit the ground running?
Rockstar Virtual Assistant
15+ years of A+ Virtual Assistance Experience
The Customer Service PRO you need
Here's how I can help you
ADMINISTRATIVE SUPPORT
With 15+ years of experience, I'm a seasoned virtual/administrative assistant skilled in multitasking support for clients and teams. I streamline operations, optimize productivity, and contribute to the smooth functioning and growth of the business.
CUSTOMER SERVICE
I am dedicated to delivering exceptional customer experiences through effective communication skills, prompt response, and problem resolution. My focus is on exceeding customer satisfaction, fostering loyalty, and retention.
MARKETING
Experienced in adeptly managing tasks and bolstering marketing endeavors, contributing to growth and driving business success.
SOCIAL MEDIA MANAGEMENTWith a growing interest in Social Media Management, I'm eager to leverage my budding skills in creating compelling content and fostering audience engagement and retention to enhance brand visibility and contribute to boosting conversions
EMPLOYMENT HISTORY
CUSTOMER SUPPORT & MARKETING/ VIRTUAL ASSISTANT - Network Tech Solutions
June 2005 - February 2023
Assisting with online marketing strategies, including email campaigns, forum posting, product listing, directory listing management, and SEO. Responsible for accurately inputting, organizing, and maintaining data across multiple databases. Conducting in-depth internet research on a wide range of topics as necessary. Providing exceptional customer service by promptly addressing inquiries, requests, and resolving complaints via email and Skype, ensuring a positive and satisfactory experience for clients. Performing additional duties and responsibilities as assigned, including administrative tasks, research projects, and other support functions as needed.
CUSTOMER SERVICE SUPERVISOR - Sports and Games Entertainment Corporation (Online Casino)
April 2000 - January 2004
Responding to customer inquiries via phone and email. Resolving customer complaints and concerns effectively and escalating complex issues to higher levels if necessary. Collaborating with other departments to facilitate requests and address technical issues or improve the online customer experience.Maintaining accurate records of customers' inquiries, complaints, and requests in the customer database. Generating reports summarizing customer inquiries, resolutions, and feedback for management review and analysis. Ensuring high levels of customer satisfaction and retention.
And if you have a preference for fancy software, I’m very much tech-savvy and can learn those in a heartbeat.
If you’re sold and think we’re a good fit..Get in touch with me today and collaborate
Talk Soon,
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